Hello Bala!

hi Morgan Martin

please remind me what VEI stands for

Volunteer Engagement Index

thank you!

@Gregory, here is a link in the support center, from last year, for more information.

https://help.score.org/hc/en-us/articles/360049624874-Volunteer-Engagement-Index-Mean-Score-by-Chapter

Thank you!

Anyone knows the response to the question in the Q&A?

Let's wait and ask it out loud :)

sounds good!

but they would be in general volunteer I believe

yes, what but does VEI mean, what is Vol Engagement Index... what does it indicate? is it how we score on the surveys to the cleints?

The Volunteer Engagement Index (VEI) mean score is an aggregate of the 6 engagement questions on a 5 point Likert Scale.I would recommend SCORE to friends and family as a great place to volunteer.I intend to continue volunteering with SCORE for at least another 12 monthsI am proud to be associated with SCOREMy fellow volunteers are passionate about providing outstanding client serviceI understand how my role contributes to the success of SCOREMy fellow volunteers are willing to go beyond what is expected for the success of SCORE

Thanks, I did not know that! Well said, and much appreciated

average volunteer doesn't pay much attention to what happens outside their chapter

the three diversity groups, Hispanic, women, and African American sub groups have been super - I have gained a lot in terms of camaraderie and networking, and just the engagements has been super. Each meet monthly via zoom - thx for the initiative.

I suspect many volunteers think their profile is current but may not be aware that it might not be "complete" as defined by SCORE

As with LinkedIn, if there is a way of indicating "what it takes" to have a more complete profile should work - is this possible?

Ie LinkedIn tells you what is important or what is not so important in order to have a complete profile, and give you a % grade! I loved it when I was networking.

That's a great suggestion William! We will ask this question out loud so Doug can share the National Advisory Council and Engage teams progress on profile improvements like you mention

the profile improvement project gave answers to Nicolai's question about what a good profile includes and doesn't include

are all volunteers invited to this session ?

Yes all volunteers are invited to this and the recording will be posted to the Support Center later today as well

thanks Morgan... is it possible to get who all from my chapter joined !!

yes, Please email me and I can share the attendance list with you

Suggestion - a way to easily package Doug's field meetings and other major communication to leadership into an easy to "cascade" to the volunteers may increase persception of National recognition and activities. I suggested a summary and was told that all the webinars are available for playback. That's too much work for chapter chairs. A short PPT deck after meetings with top level summaries would go a long way, perhaps once per quarter, to keep SCORE national inf front of on the ground volunteers.

Morgan, will the slides be available in PowerPoint format?

Hi Sharon - Yes the PPT slides will be available after the webinar as well

Thank you for your feedback - I'll bring this up out loud during the Q&A

Hello everyone, and nice to be here to hear the feedback!

For engagement, having the SLATE brochure / documents created in Spanish would be great - the Hispanic networking group is looking for more resources and this one item was strongly recommended; the recruiting brochures in Spanish are excellent! just a thought.

Do you send Client surveys to all Clients are just Clients that have been counseled?

Morgan, Thank You for pushing the info to the Districts,

Is it under: NEW VOLUNTEER SURVEYSCORE New Volunteer Survey

how do you know what ranking your chapter is in the survey results

How do the response rate and results of Client Engagement Survey compare with 2021 response rates and results?

There were only 30 "champions" in the survey?

Two tricks to search profiles:

1. search the word you want in the top search box on the Engage home page and add the word "volunteer" you'll get all the volunteers with that skill word

https://help.score.org/hc/en-us/articles/360036007314-Volunteer-Profile-Best-Practices-and-FAQ

Can you ask PWC to add confidence intervals to the VEI estimates so that we can see what a meaningful difference is?

2. Someone should revise/expand the drop down menus in the BIRT report volunteer roster with profiles to add so many of the skills we commonly search

What is the web address that she mentioned at the beginning of her presentation?

Will DEI Chapter Champions be included in Morgan's emails?

Can Doug please clarify an early slide that talked about the top middle and bottom, I didn't quite understand what the chart showed, particularly the bottom 25 at 6100. Thanks

also consider "national all hands" with leadership optional but accessible

One of the reported challenges of Likert scales is that respondents tend to agree to the statements showed. Many of the questions, that I could see, were worded in positive verbiage and that might affect the answer as well. This is called acquiescence bias. Have you looked into or already tried other methods of getting feedback?

Does SCORE National assess any correlations between Client Engagement and Volunteer Engagement Surveys

Love the analysis on the top 25%, 50%, 75% session 'producers'....how do you do that analysis if the survey is anonymous ?

What is Neutral?? Why does it count against our Chapter answers as negative? Wouldn't it be better to change it to N/A especially because there are many questions that non-Mentors really can't or shouldn't answer.

help.score.org @paul Pellioni

The answers were very negative and the positive answers were scrolled to the bottom...

Need to take a closer look - but it seemed the feedback from minority volunteers was quite positive. If so, we should revisit the new Culture of Inclusion training video. At about 3:30 mark in the 10 minute video it says: “women and POC do not stay as long as white men. Surveys tell us they feel their opinions are not valued." That statement must make a very negative impression on provisional women and POC volunteers - and seems to be of questionable accuracy as far as survey results. Even the retention point is questionable, as it may correlate more with working volunteers vs retired volunteers.

As someone being onboarded now, this was very interesting to learn. Thank you.

great summary, thank you!

Thanks for joining us Elizabeth! And for your feedback

GREAT INFORMATION>>>>please continue this, very valuable for us to take action

Thanks Morgan. Great job.